Shipment

Shipments
Products are shipped via courier selected by Le Pandorine, for which a shipment tracking service is active.
Any shipping costs are calculated at check-out.

Your order will be processed by our warehouse in 1-2 working days before being handed over to the courier.
During Sales, Black Friday or holiday periods, shipments may take longer.

Any customs import charges will be borne by the recipient. Customers are therefore invited to contact the customs authorities in advance to check the potential import costs and limits.

We suggest you to choose a destination address where there is someone available to collect. If you prefer to receive your order at the office or at a reception, we kindly ask you to indicate the name of the contact person in charge of receiving it.

If you are not present at the time of the delivery, the courier will leave a notification card with the instructions to collect the goods or will try to make 2 new delivery attempts.

We advise you to keep monitored the shipping status with the tracking number that you will receive by email when the parcel is shipped. This way you will be able to check the order status anytime.

Please note that external factors such as postal or courier delays, logistical problems, adverse weather conditions or the inability to gain access to the address provided may affect delivery times.

Upon delivery of the products, we always recommend you to check:

- that the number of packages being delivered corresponds to that indicated in the transport document;
- that the packaging is intact, not damaged or wet or otherwise altered, even in the sealing materials (adhesive tape or metal strapping);
- any damage to the packaging and/or the product or the mismatch in the number of packages or indications, must be immediately detected,
by placing a specific indication on the delivery document of the product to be returned to the courier;
- any problems concerning the physical integrity, correspondence or completeness of the products received must be reported within 14 days after delivery,
in the manner provided herein.

What do I do if my package appears to be damaged or there are missing items inside?

We care that you receive an intact package with all items purchased. If that does not happen, we kindly ask you to help us by sending the pictures of the damaged package to our Customer Care. [link to the form]
In case of missing items, please write to our Customer Care [link to the form], briefly detailing exactly which items are concerned.

What should I do if I did not receive my parcel?
Our couriers do their best to make sure you receive your order in time and more importantly, intact. Despite the attention, however, we cannot exclude the possibility of exceptions.
If the tracking number information highlights a problem with the delivery of your package, we kindly ask you to contact directly our Customer Care no later than 14 days after the dispatch of the package.