Returns and Refunds

We hope the goods are to your liking! However, if you change your mind, the return request must be filled in directly online within 14 days from the date of receipt of the order.
The products must be sent back in the exactly same condition you received them: not worn, not washed and returned with all attached tags.

OPENING OF RETURN PROCEDURE:
In order to return your order, you need to complete the online return procedure by clicking on the following
link.
Please enter your email address and follow the instructions given.

Our customer service will send you a return authorization email within a couple of business days.

How do I return my articles?
Once you receive our authorization email:
1. Place the items to be returned preferably in the original box, covering/removing the original shipping labels.
2. Print a copy of the return authorization email you received, and insert it inside the package: this document will facilitate the recognition of the return and speed up the refund.
3. Arrange the shipment with the courier of your choice. Please note that you are responsible for the cost of return shipping. 

The shipping address is as follows:

FiloBlu c/o Snatt Logistica - LE PANDORINE
Via Giuseppe di Vittorio, 21
20049 Caleppio (MI)
tel: 02 9530 7270

REFUND
As soon as your return arrives at our warehouse, the Quality Control Department will carry out the necessary verifications. If the outcome is positive, we will send you an e-mail confirming the return and the disposition of the refund.
The refund will be issued within 14 days from receipt of the goods on the same payment method used to place the order.
Please note that the processing time required to receive your refund depends on the internal procedures of your Credit Institution.

How to return a wrong or defective item
Le Pandorine is committed to offer high quality products and services. Should you, for any reason, have a complaint about an item purchased online (in case of defects and/or non-conformity), please contact our Customer care: customercare@lepandorine.it

Please provide all necessary information, including the number of the orderand some photos showing the labels of the received item.
Before sending the item, we kindly ask you to wait for a feedback from our Customer Care, that will deal with your complaint as quickly as possible, providing you with all instructionts to send the item back.